Right of Cancellation
The right does not apply to distance contracts for the delivery of goods which are not prefabricated and for their production of an individual choice or decision by the consumer shall prevail or which are clearly tailored to the personal needs of the consumer. This applies, for example to the product category "Elastics / cords".
If the customer is an entrepreneur within the meaning of § 14 German Civil Code (BGB) and upon conclusion of the contract in exercise of his commercial or self-employment, the right of cancellation not exists.
Right of Cancellation
You have the right to cancel this contract within fourteen days without providing a reason.
The cancellation period is fourteen days from the day on which you or a third party named by you (who is not the carrier) has taken possession of the goods.
To exercise your right of cancellation, you must notify us at:
Moog & Langenscheidt GmbH
58566 Kierspe, Germany
Phone: + 49 2269 / 92440
Fax: + 49 2269 / 612
of your decision to cancel this contract, by sending a clear declaration of your intent (e.g. a posted letter, a fax or an email).
You can use this cancellation form for this purpose, though you are not required to use the form.
You only need to have sent the message in which you exercise your right of cancellation before the end of the cancellation period to comply with the cancellation period.
Consequences of Cancellation
If you cancel this contract, we must repay to you all the payments we have received from you, including delivery costs (with the exception of additional costs that arise if you have selected a method of delivery other than the standard, less expensive form of delivery we offer). We must repay immediately and at the latest within fourteen days of the day on which we have received the message that you wish to cancel this contract.
For repayment, we use the same method of payment that you used for the original transaction, unless we have expressly agreed otherwise with you. You shall not be charged in any circumstances for this repayment.
We may delay repayment until we have received the goods back from you or until you have provided evidence that you have sent back the goods, whichever is the earlier date.
You must send the goods or return the goods to us immediately and at the latest within fourteen days of the day on which you inform us that you wish to cancel this contract.
You only need to dispatch the goods to us before the end of this period to comply with the period for returning the goods.
You shall bear the direct costs of sending the goods back to us.
You only need to pay for any diminished value of the goods when such loss in value is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling.
Click here to get to the cancellation form.